Privacy policy

Effective Date: June 01, 2025
 Last Updated June 23, 2025

Privacy Policy

 FloCharterCo (“we,” “us,” or “our”) operates the website www.flocharterco.com  (the "Site"). We are committed to protecting your privacy and handling your personal information in accordance with Canadian privacy legislation, including:

  • PIPEDA (Personal Information Protection and Electronic Documents Act)
  • Canada’s Anti-Spam Legislation (CASL)
  • Quebec’s Law 25
  • Alberta’s PIPA, where applicable


Learn More

What Personal Information We Collect

We collect only the personal information necessary to fulfill clearly identified purposes. This may include:

  • Identity & Contact Information: name, phone number, email address, home address
  • Booking & Service Data: trip preferences, booking history, departure/arrival points
  • Payment Information: billing address, payment method (processed by a PCI-compliant third-party provider; we do not store full credit card numbers)
  • Usage & Technical Data: IP address, browser type, device ID, referring pages, time on site (collected through cookies and analytics tools)


How and Why We Use Your Information

We use your personal information to:

  • Process inquiries and bookings
  • Communicate with you regarding services
  • Provide customer service and support
  • Send marketing emails (with opt-in consent)
  • Comply with legal and tax obligations
  • Prevent fraud or unauthorized access

We collect your express or implied consent before using your data. You can withdraw consent at any time (see Section 8).

Cookies and Analytics

Our Site uses cookies and similar technologies for:

  • Essential site functionality
  • Site traffic and performance analytics (e.g., Google Analytics)
  • Marketing/retargeting (if opted in)

You can modify cookie preferences through your browser. For users in Quebec, Alberta, or the EU, we provide a cookie consent banner to manage permissions in compliance with Law 25 and GDPR-like standards.

Do We Share Your Information?

We only send commercial electronic messages (CEMs) such as newsletters or promotions with your express consent. Every message includes:

  • Our contact information
  • An easy unsubscribe option

You can withdraw your consent to receive marketing communications at any time.

Do We Share Your Information?

We may share your information with trusted third parties under strict contractual obligations:

  • Charter Operators: to fulfill travel bookings
  • Payment Processors: Stripe, Square, or others (we do not store card data)
  • Email Services & CRM Tools
  • Analytics & Ad Partners: Only with your cookie consent

We may also disclose personal information if legally required (e.g., court order) or during a corporate transaction (e.g., merger or sale).

Data Location and Transfers

We may store or process data on servers located in Canada or the United States. We ensure comparable protection through contractual agreements (e.g., Standard Contractual Clauses or equivalent safeguards).

Security and Retention

We implement physical, administrative, and technological safeguards to protect your personal information, including:


  • SSL encryption
  • Access restrictions
  • Secure file storage
  • Regular audits
  • 

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law (e.g., 6 years for tax purposes). Afterward, data is securely destroyed or anonymized.

Your Privacy Rights

You have the right to:



  • Access your personal information
  • Correct inaccuracies
  • Withdraw consent to data use or marketing
  • Request data deletion (where applicable)
  • File a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy authority

To exercise these rights, contact our Privacy Officer below. We respond within 30 days.

Privacy Officer Contact

FloCharterCo


Email: info@flocharterco.com
Phone: 905-320-2127
Mail: 256 W Acres Dr
           Guelph ON N1H-7P1 
           Canada


If your inquiry is not satisfactorily resolved, you may contact:


Office of the Privacy Commissioner of Canada
https://www.priv.gc.ca

Commission d’accès à l’information (Quebec)
https://www.cai.gouv.qc.ca